Airlines Reservations, eTicketing & PNR Management Training course outline: Lesson 1 - Introduction, signing in and out, encode and decode Part 1 - Introduction to the course Part 2 - Signing in and out of a System Part 3 - Agent work areas Part 4 - Encode cities and airports Part 5 - Decode cities and airports Part 6 - Encode and decode airlines

Airlines Reservations, eTicketing & PNR Management Training course outline:

Lesson 1 - Introduction, signing in and out, encode and decode
Part 1 - Introduction to the course
Part 2 - Signing in and out of a System
Part 3 - Agent work areas
Part 4 - Encode cities and airports
    Part 5 - Decode cities and airports
    Part 6 - Encode and decode airlines

Lesson 2 - Displaying a PNR

    Part 1 - Display a PNR
    Part 2 - Similar name lists
    Part 3 - Redisplay PNR
    Part 4 - PNR subfields
    Part 5 - PNR history
    Part 6 - Record locator return


Lesson 3 - Timetables, availability, schedules, access types

    Part 1 - Timetable displays
    Part 2 - Return timetables
    Part 3 - Basic flight availability
    Part 4 - Availability from a timetable
    Part 5 - Schedule displays
    Part 6 - Flight information
    Part 7 - Availability access levels


Lesson 4 - Return availability, availability change entries, airline alliances

    Part 1 - Journey types
    Part 2 - Return availability
    Part 3 - Availability change entries
    Part 4 - Airline Alliances, Codeshares, Low Cost Carriers

Lesson 5 - Building a PNR

Part 1 - Booking seats on nonstop and direct flights
    Part 2 - Booking seats on connections
    Part 3 - Enter basic name elements
    Part 4 - Enter name elements with PTCs
    Part 5 - Enter contact elements
    Part 6 - Enter a ticketing element
    Part 7 - Enter a received-from element
    Part 8 - Build and end a complete PNR
    Part 9 - Priority waitlist
    Part 10 - Open segments
    Part 11 - ARNK segments


Lesson 6 - Practice building a PNR

    Part 1 - Practice building a PNR I
    Part 2 - Practice building a PNR II

Lesson 7 - E-mailing, Frequent Flyer Element

    Part 1 - E-mail element
    Part 2 - Frequent flyer element


Lesson 8 - General remark, OSI elements, SSR elements

    Part 1 - General Remark Element
    Part 2 - OSI Element
    Part 3 - SSR Element
    Part 4 - TSA Secure Flight documentation


Lesson 9 - Canceling and changing PNR elements

    Part 1 - Canceling mandatory elements
    Part 2 - Change ticketing and phone elements
    Part 3 - Update name elements
    Part 4 - Canceling optional PNR elements
    Part 5 - Changing address and general remark elements
    Part 6 - Changing OSI elements
    Part 7 - Changing SSR elements
    Part 8 - Rebooking itinerary segments
    Part 9 - Split a PNR in six steps

Lesson 10 - Advance seating requests

    Part 1 - Basic seating request
    Part 2 - Seating requests with area preference
    Part 3 - Seating requests with psgr type
    Part 4 - Entering a seat wish

Lesson 11 - Seat maps and booking specific seats

    Part 1 - Seat map from a PNR
    Part 2 - Seat map from availability
    Part 3 - Request specific seats
    Part 4 - Specific seat wish
    Part 5 - Modify seating elements
    Part 6 - Paid seating

Lesson 12 - Fare displays and rules
    Part 1 - Classes of service, normal and excursion fares
    Part 2 - Fare displays
    Part 3 - Fare displays for a specific carrier
    Part 4 - Fare displays with specific dates
    Part 5 - Fare displays for a specific fare type
    Part 6 - Fare display with taxes
    Part 7 - Fare display with combination of modifiers
    Part 8 - Changing fare displays
    Part 9 - Fare notes
    Part 10 - Displaying specific categories of fare notes


Lesson 13 - Pricing itineraries
    Part 1 - Basic itinerary pricing
    Part 2 - Moving to a single passenger pricing display
    Part 3 - Best buy pricing
    Part 4 - Stored pricing
    Part 5 - Displaying a TST from a list
    Part 6 - Form of payment**US and Canada
    Part 7 - Form of payment**all other countries
    Part 8 - Miscellaneous fare elements


Lesson 14 - Issuing tickets

    Part 1 - Introduction to ticketing
    Part 2 - Electronic ticketing
    Part 3 - Issuing electronic tickets
    Part 4 - Interline electronic tickets
    Part 5 - Ticketing with consolidator fares
    Part 6 - Issuing paper tickets
    Part 7 - Voiding tickets
    Part 8 - Ticket exchange overview

Lesson 15 - Issuing EMDs

    Part 1 - Ancillary services and EMDs
    Part 2 - Pricing an ancillary service
    Part 3 - Issuing an EMD
    Part 4 - Standalone EMDs

Lesson 16 - Queues

    Part 1 - Introduction to queues
    Part 2 - Taking queue counts
    Part 3 - Queue placement
    Part 4 - Option element
    Part 5 - Accessing a queue
    Part 6 - Removing a PNR from queue
    Part 7 - Placing a PNR on the delay queue

Lesson 17 - Queue Tasks

    Part 1 - Changing segment status
    Part 2 - Queue task: waitlist clearance queue
    Part 3 - Queue task: schedule changes
    Part 4 - Queue task: confirmation queue
    Part 5 - Queue task: waitlist assurance
    Part 6 - Queue task: consolidator fares

Lesson 18 - Calculator and currency functions, minimum connect times

    Part 1 - System calendar functions
    Part 2 - System clock functions
    Part 3 - System calculator functions
    Part 4 - Currency conversion
    Part 5 - Minimum connecting times

Lesson 19 - Help system & Advanced Information

    Part 1 - Using the Help system
    Part 2 - Using the AIS

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